Product Development

Call Analyst Intern

Gurgaon, Haryana
Work Type: Internship

PinnacleWorks is looking for a Quality Analyst Intern who will closely work with the Product Management Team of our Voice Bot and provide their expertise in improving the Bot's overall functionality & efficiency. She/He will be strongly accountable & responsible for the Bot's improvement & in proactively churning out issues that occur over in the conversations. The individual must carry a keen eye to detail, while observing and strategically analysing the Bot's conversation with the users.

What will you do?

  • Monitor quality parameters and constantly work towards improving it.
  • Perform extensive data validation/quality assurance analysis within large datasets and churn out the areas of improvement/issues in the Voice bot.
  • Strategically listening to the live conversations and assisting the team in identifying patterns of inaccuracy.
  • Participate in BOT Analysis and Tuning processes.
  • To find bugs and issues within a product before it gets deployed to everyday users.
  • Providing regular reports to the management on product performance and customer issues experienced while analysis.
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the team.

Skills Required

  • Strong analytical/logical bent of mind and common sense
  • Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity
  • Strong ownership and accountability for the work assigned
  • Proficiency in any Indian Regional language will be an added advantage (Tamil, Telugu, Marathi, Punjabi, Gujarati, Bengali, Kannada etc.) 
  • Excellent communication and presentation skills 
  • Good Time/Project management skills
  • Ability to analyse data quickly to reach relevant insights
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to handle extreme pressures
  • Experience in QA cases implementation preferred
Benefits & Perks:
➡ Vibrant & engaging work culture
➡ Flexible working hours & leave policy
➡ Performance-based rewards & incentives
➡ Best place to learn, work & grow
➡ Free coffee bar to keep the employees energetic.
Stipend Offered:
INR: 12,000 - 15,000 Per Month
Work Experience :
0-1 years
Job Category:
Onsite Work
About PinnacleWorks:

PinnacleWorks believes in #AlwaysEvolving and has worked with the futuristic vision to revolutionise the IT Industry with its innovative solutions since its establishment. We believe that in this era of advancing technology, businesses can grow only if they have the right strategy and the right tools. Digitisation and Smart Automation are two of such game-changing strategies. Although digitisation has been welcomed by many, it alone can't solve all the problems. Smart automation of processes is also required for businesses to grow and evolve.


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