Product Development

AI Voice Bot Expert

Gurgaon, Haryana
Work Type: Full Time

PinnacleWorks is looking for an AI - Voice Bot Expert who should be smart and driven by analysis and logic. You will closely work with our product team and contribute towards building smart conversational agents that assists the client in building better customer relations. We aim for constructing a solution that has no boundaries and bridges the communication gap between the organization and its customers.

What will you do?

  • Work closely with the Product Management Team to improve product adoption
  • Configure PinnacleWorks’s product for various Industries & Brands, following a high standard of delivery & quality
  • Track & report product KPIs and crisply and impactfully report on KPIs highlighting progress and proactively identify issues/improvement areas
  • Maintain data integrity and ongoing quality control of delivered reports
  • QA reports for not only errors and issues in the product functionality, but also make suggestions on data representation

Skills Required

  • Creative thinking of user’s conversational journey with AI-enhanced Conversational Voice Agent (Develop conversational flows on in-house tools based on the industry/business vertical use cases)
  • Hands-on experience with Voice bot and speech application development is a mandate
  • Expert knowledge of 1 or more development platforms like Google Dialog Flow, IBM Watson, Amazon connect
  • A working knowledge of telephony technologies including call routing, SIP, VOIP etc. would be preferred
  • Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity
  • Ability to analyse data quickly to reach relevant insights

Benefits & Perks:
➡ Vibrant & engaging work culture
➡ Flexible working hours & leave policy
➡ Performance-based rewards & incentives
➡ Best place to learn, work & grow
➡ Free coffee bar to keep the employees energetic.
CTC Offered:
INR: 4,50,000 - 6,50,000 P.A.
Work Experience :
1-5 years
Job Category:
Onsite Work
About PinnacleWorks:

PinnacleWorks believes in #AlwaysEvolving and has worked with the futuristic vision to revolutionise the IT Industry with its innovative solutions since its establishment. We believe that in this era of advancing technology, businesses can grow only if they have the right strategy and the right tools. Digitisation and Smart Automation are two of such game-changing strategies. Although digitisation has been welcomed by many, it alone can't solve all the problems. Smart automation of processes is also required for businesses to grow and evolve.


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